Shipping & Returns

Shipping

1. Delivery

Goods shall be delivered to the address specified in the customer’s order as the address for delivery unless otherwise agreed to in writing between the parties. All deliveries should be inspected by the receiver before signing receipt from the transport company. Pansini Percussion cannot take responsibility for goods damaged in transit after the goods have been signed for as received. If delivery inspection reveals goods damaged in transit, the receiver must refuse delivery of damaged goods.

2. Methods of Delivery

All orders are dispatched by Pansini Percussion’s choice of carrier. Freight charges will apply as per the current rate. Stainless steel bench work, sinks and other manufactured stainless-steel products are delivered by the installer. Special order items are delivered direct to the department after stores clearance.

3. Time Frames For Orders

The majority of products are courier delivered the next working day if it is a stock item ordered before 12.00 noon. The average supply lead time allowed should be 3 to 5 working days from order.

Note: Even though we pay for a next day delivery we have no control over events and the courier company. We cannot guarantee delivery times as this is dependent on the courier company itself. Where a delivery is deemed urgent, we can arrange deliveries either by taxi at cost or where possible, direct by Pansini Percussion. Small orders may be Parcel or Express Posted with Australia Post as a cheaper option of delivery. Special print orders will vary depending on the quantity and type of print run. Lead times will be supplied at time of quoting. stainless steel benches, sinks and workstations have a lead time of approximately 8 to 12 weeks. Where a product is constantly turned over by a facility, we will endeavour to maintain a reasonable supply for ex-stock picking to reduce the likelihood of any delays.

Returns

1. Warranty

All items supplied by Pansini Percussion carry a minimum 12 month warranty. Longer warranty periods may be applied to specific products identified at the time of quoting. For any warranty claims contact Pansini Percussion within the warranty period. Notice of Claims must be made in writing. Where we have supplied items made or imported by others, warranty claims will be handled by Pansini Percussion to the original manufacturer on your behalf. On-sold items are subject to the warranty conditions of the original manufacturer or importer

2. Claims

The customer will be deemed to have accepted the goods as being in accordance with its order unless it notifies Pansini Percussion in writing of its claim within 7 days of receipt of the goods. No return of allegedly defective goods will be accepted by Pansini Percussion unless it has given prior written authorisation for the return. The customer may return products to Pansini Percussion and obtain a credit:

a) except for specially purchased products or products specially designed for the customer’s requirements;

b) provided it does so within 7 days of delivery and a return authorisation is obtained from Pansini Percussion;

c) provided that the Products are in their original packaging, unopened, of a current batch and otherwise as new and in a saleable condition;

d) at the customer’s own expense; and

e) on the basis that risk in the products remains with the customer until the products are received by Pansini Percussion and that a restocking or return fee may be charged.